The average tickets per hour is a crucial metric in fields like customer service and IT support. It helps track productivity by measuring how many tasks (tickets) are resolved within a specific time frame. By calculating this number, organizations can assess team performance, make necessary adjustments, and ensure better customer satisfaction.

**Formula**

To calculate the average tickets per hour, you can use this simple formula:

**Tph = T / H**

Where:

- Tph = Average Tickets per Hour
- T = Total Number of Tickets Completed
- H = Total Number of Hours Worked

**How to Use**

To calculate the average tickets per hour using the provided calculator:

- Enter the total number of tickets completed in the “Total Tickets Completed” field.
- Enter the total number of hours worked in the “Total Hours Worked” field.
- Click on the “Calculate” button.
- The result will be displayed in the “Average Tickets Per Hour” field, showing the average number of tickets handled each hour.

**Example**

Let’s say a support agent handled 80 tickets in an 8-hour shift. To find the average tickets per hour:

Tph = 80 / 8 = 10

So, the agent completed an average of 10 tickets per hour.

**FAQs**

**What is the average tickets per hour?**The average tickets per hour refers to the number of tasks or tickets completed within one hour.**Why is average tickets per hour important?**It helps assess the productivity of a team or individual by measuring how efficiently they resolve tasks.**How can I improve my average tickets per hour?**Focus on time management, streamline processes, and reduce task-switching to improve efficiency.**What factors affect the average tickets per hour?**Factors such as ticket complexity, the skill of the employee, and workflow efficiency can affect this metric.**Can this metric be used in non-support roles?**Yes, it can be applied in any job where tasks or cases are handled regularly.**What is considered a good average tickets per hour?**This depends on industry standards and the complexity of the tickets. Generally, a higher TPH indicates better productivity.**How do I calculate tickets per minute?**Simply divide the total tickets by the total minutes worked.**Can I use this calculator for multiple agents?**Yes, as long as you have the combined totals for tickets completed and hours worked.**What if I worked a partial hour?**You can still calculate the TPH by entering the total time worked as a decimal (e.g., 7.5 hours).**Does the type of ticket matter in calculating TPH?**No, this metric measures quantity, not quality or difficulty of tickets.**Is TPH the only metric for productivity?**No, it is one of many. Other metrics may include resolution time, customer satisfaction, and backlog management.**Can I use this calculator for hourly shifts only?**No, you can use it for any time period, as long as you input the correct number of hours.**How accurate is this calculator?**The calculator is accurate as long as valid numbers for tickets and hours are entered.**Is there a minimum number of hours to use this calculator?**No, you can use it even if you’ve worked less than an hour by entering the corresponding fractional hours.**What does a low TPH indicate?**A low TPH may indicate inefficiencies in the process, high complexity of tasks, or other factors affecting productivity.**Is TPH used in performance reviews?**In many organizations, TPH is one of the key performance indicators used to evaluate productivity.**How can I track my TPH over time?**Keep records of your total tickets and hours worked each day, and use this calculator regularly to monitor changes.**Does ticket complexity influence TPH?**Yes, more complex tickets usually take longer to resolve, potentially lowering the TPH.**What tools can help improve TPH?**Tools like automated ticketing systems, proper training, and efficient workflows can help increase TPH.**Can TPH vary across different shifts?**Yes, depending on the workload and ticket type, TPH can fluctuate during different shifts.

**Conclusion**

Calculating the average tickets per hour helps measure productivity in a support or service environment. By using this metric, teams can optimize their performance and better manage their time. Whether you’re a manager or an employee, understanding your TPH can lead to significant improvements in workflow and overall efficiency.